Payment Policy

Effective Date: January 11, 2025

At Baby Liv, operated by C L Enterprises, we are committed to providing you with a secure and hassle-free shopping experience. Below are the details of our payment policy:

1. Accepted Payment Methods

We accept a variety of payment methods to ensure convenience for our customers:

  • Online Payments via Razorpay:
    • Debit/Credit Cards (Visa, Mastercard, American Express, etc.)
    • UPI Payments (Google Pay, PhonePe, Paytm, BHIM, etc.)
    • Net Banking (all major Indian banks)
    • Wallet Payments (Paytm, PhonePe, Freecharge, Mobikwik, etc.)
  • Cash Payments:
    • Cash on Delivery (COD) is available for orders within India. A nominal service charge may apply for COD orders.

2. Payment Security

All online payments made through Razorpay are processed via secure, encrypted channels. Your payment information is never stored on our servers and is handled in compliance with the highest security standards.

3. Order Confirmation

Once your payment is successfully processed, an order confirmation email or SMS will be sent to your registered contact details. Please ensure that your email and phone number are entered correctly during checkout.

4. Failed Transactions

In case of a payment failure, the amount (if debited) will automatically be refunded to your original payment method within 7-10 business days. For any assistance, please contact us at support@babyliv.in.

5. Refunds and Returns

Refunds for eligible orders will be processed as per our Return and Refund Policy. Please note that cash refunds are not available. For COD orders, refunds will be issued via bank transfer or UPI.

6. Dispute Resolution

For any payment-related queries or disputes, please email us at support@babyliv.in. Our team will resolve your concern within 3-5 business days.

7. Updates to the Payment Policy

We reserve the right to amend this policy at any time. Updates will be reflected on this page with the new effective date.

For any questions or support, feel free to contact us at support@babyliv.in.